FAQs

What will CanCan Charge me?

The CanCan App is free to use, however, if your cancan item is not returned by midnight on the 7th day of borrowing, you will be charged a late return penalty.  This is to enable CanCan to purchase and release new CanCan items into the system. Breakdown of charges for cancan items: Small & Large Cups –  £2.00 Lids – £1.00 If you do not return your cancan item by the 7th day, don’t worry, you’ll still be able to return it to any cancan drop off and we’ll refund you, 50% of your late return penalty for each item.

How am I saving carbon?

We have designed CanCan reusables to have the lowest possible environmental impact. CanCan replaces single-use items and as well as reducing waste to landfill or incineration (or worse, litter) reusing CanCans has a significant carbon benefit. To make them suitable for reuse, our cups and bowls are slightly heavier than single-use ones, plus there is extra transport and washing to take into account. We have carried out a full carbon footprint of our system and after just 3 uses you will be saving carbon compared to using single-use disposables. You can see the collective carbon savings mounting up in real-time on your profile page in the CanCan app. We all want to make a difference, together we CanCan.

How do I report a problem?

If you are experiencing a problem with the CanCan app, or have been charged incorrectly, please contact us at support@wearecancan.com and we’ll get back to you within 48 hours to get it resolved.